PYMNTS

JANUARY 28, 2020

Everyone knows that digital and mobile services are key to success in the 2020s — not only in terms of more revenue, but also larger transformations. But that doesn’t mean all the players in payments and financial services have a solid or clear digital strategy. But that’s not the whole story, of course.

Fintech 169

Fintech Digital Strategies Mobile Resources 169

Gonzobanker

MARCH 28, 2024

Fiserv has worked to consolidate multiple digital platforms, and after disappointments from previous aspirations of its Corillian, Retail Online Banking and Architect platforms, the company is now working to build credibility with its “Experience Digital” strategy. Define real digital outcomes versus glorifying the tech.

Digital Banking 134

Digital Banking Customer Experience Strategy Exercises 134

Insights on Business

SEPTEMBER 6, 2017

Not only are financial institutions being squeezed by growing costs and continued margin pressure, agile FinTechs are driving an imperative for hybrid cloud banks to become more open and agile in order to offer more compelling services to clients. Cloud is how they are getting there. Improved operational efficiency.

Fintech 146

Fintech Innovation Digital Strategies Strategy 146

Gonzobanker

SEPTEMBER 4, 2018

Customers love digital self-service—right up until they don’t, and then they want a live person. In our work with banks and credit unions around the country, an unavoidable truth comes up again and again: Even the flashiest digital strategy falls flat without the backing of a strong contact center.

Technology 115

Technology Resources Fraud Strategy 115

Independent Banker

NOVEMBER 25, 2015

“We had just begun to really start talking about the digital space then,” he recalls. Later, with digital banking and payments options flowering afield, his bosses decided he was being stretched too thin between deposit operations and digital strategy.

Innovation 70

Innovation Community Bank social media Community 70

Cisco

MAY 5, 2021

Technology-fueled disruptors continue to threaten traditional financial businesses with the rise of fintech, challenger banks, and digital-only financial services. Limited time or technical resources to deliver on experiences clients want now. Automation is one of the essential parts of any digital strategy.

Customer Experience 126

Customer Experience Branding Tools Strategy 126

Gonzobanker

DECEMBER 5, 2018

CorePro (from Social Money acquisition ) brought a platform that fintechs and banks can use to gather deposits and provide PFM-like capability. Add this string of purchases to what Q2 developed internally, including: Digital transactional banking: Retail, small business, and commercial customers on a single platform across all device types.

Fraud 105

Fraud Austin Fintech Lending 105