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Augmented Chat: The Benefits of Personal Service in Digital Contexts

Jack Henry

Heidi Kassab, CEO of Cornerstone Community Financial (CCF) in Michigan, wasn’t thinking about a global pandemic when she decided to implement a secure, augmented chat solution. In fact, she wasn’t sure why her digital banking provider was so focused on building the new technology back in 2018. “[Ben

Michigan 179
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Teachers Credit Union On Using Technology To Drive A Personalized Member Service Approach

PYMNTS

These include South Bend, Indiana-based Teachers Credit Union (TCU), which has nearly $4 billion in assets and serves more than 300,000 customers at 57 branches across Indiana and southwest Michigan. Some fear [that] if they join the online banking community, some tech-savvy fraudster will steal their information,” he said.

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The 2023 GonzoBanker Awards

Gonzobanker

Lake Michigan Credit Union CEO Sandy Jelenski – Since becoming CEO in 2000, Sandy has led the growth of LMCU from $400 million Union to $13 billion, all while building a mortgage business and servicing portfolio that nearly matches the size of the credit union’s balance sheet. Paul Murphy, founder of Murphy & Co.

Fintech 194
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Deep Dive: How Banks Use Digital Technologies To Outlast The Coronavirus

PYMNTS

These solutions are ideal for bridging this gap, ensuring adherence to social distancing while still giving users access to the personalized human support they need to feel safe and secure in their banking transactions. Some FIs already have ITMs installed at their branches and have seen increased adoption in recent weeks.

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The 2022 GonzoBanker Awards

Gonzobanker

A relationship bank with a 37% efficiency ratio? April Clobes, President/CEO, Michigan State University Federal Credit Union (East Lansing, Mich.). acquisition of the community bank core processor put together by Centerbridge and Bridgeport, whose founder Frank Martire is former FIS and current NCR chairman.

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GonzoBanker Awards 2017

Gonzobanker

Credit Union Merger of the Year – Goes to Lake Michigan Credit Union and its CEO Sandy Jelinski for acquiring Florida-based community bank Encore. Expect a lot more cross-breeding of deals between banks and credit unions in the years ahead. Biggest Branch ITM User Award : The Security Guard.

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Finovate Fall 2016 Live Blog – Day 2

William Mills

From their web site: Liferay makes software that helps companies create digital experiences on web, mobile and connected devices. Our platform is open source, which makes it more reliable, innovative and secure. Andrew Barnett – Principal Digital Banking and Payments Consultant and Elizabeth Santorelly. I believe that.