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A new digital bank needs a new customer service experience

Insights on Business

Banks continue their digital transformation journey to create new business models to satisfy today’s demanding customers. How do banks prepare for this new reality? For Bradesco, a large Brazilian bank, NEXT is the answer. Next is a digital bank, completely disassociated from the Bradesco brand.

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Banking’s Hard Fork in the Post-Neobank Era

Gonzobanker

Strategies focused on physical attraction (marketing) and distribution – where branches serve as customer attractors and points of service and delivery – are increasingly “invalid,” requiring banks to “upgrade to the latest version of the protocol,” i.e., digital marketing and distribution.

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Laying the Groundwork for Growth

Gonzobanker

Data from the recent Cornerstone Performance Report for Banks supports this trend, with the average branch processing just three consumer loans per month. Can a bank making just three loans per month per branch justify the physical distribution of sales? Consider these numbers from PwC’s 2017 Digital Banking Consumer Survey : ?

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Millennials Won’t Wait for Banks to Understand Them

The Financial Brand

Despite the size and importance of the Millennial segment, traditional banking organizations still aren't providing the experience expected.

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How 60+ Startups Are Disrupting Retail And Commercial Banking Around The World

CB Insights

What these startups share is the goal of creating customer-centric banking products that target underserved individuals and businesses. DOWNLOAD THE 61-PAGE consumer banking REPORT. See which startups are helping JPMorgan, Bank of America, and Citi build the digital banking platforms of the future. Key takeaways.

Retail 78
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What’s Trending So Far In 2016

PYMNTS

Digital Banking. The 411 On The Digital Banking Evolution. The latest edition of the PYMNTS Digital Banking Tracker profiled new players, as well as the latest news and expert commentaries. Digital Identity. may be unable to participate in the banking system and all it has to offer.

Trends 100
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Banking Fails to Meet Needs of Most Valuable Consumer Segment

The Financial Brand

Meeting the financial needs of the 50+ consumer increases revenues today, while potentially gaining loyalty from Millennial family members.

Meeting 25