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11 Commandments of Digital Banking: The Customer Journey

FICO

Last year we published a highly successful The 11 Commandments of Digital Banking eBook that introduced the 11 commandments: Digital lift-and-shift is not a strategy! In addition to a new blog post that will be published monthly over 5 months, we are also excited to launch the following event: LinkedIn Live on Digital Banking.

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Challenger Bank UX: Mercury Shines with Startup Focused Website

Fintech Labs Insights

Online Digital Banks for Small Businesses (SMB) November 2022 The 57 Biggest Fintech Conferences & Events in 2022 & 2023 Top 21 Online Digital Accounting Services for Small Businesses (SMB): Jan 2022. Related: Top 15 U.S.

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3 Ways Financial Institutions Can Step Up for Underserved Communities

Perficient

Mike Randall, a co-founder of Greenwood, wanted to address the specific issue of bank branches being replaced by check cashing places that charge absurdly high-interest rates. To offer another example of a bank consciously aimed at supporting the underserved, Forbes just recognized Quontic as the number one “best overall online bank.”

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Who Owns Digital? Ugh, That’s the Problem for Bankers

Gonzobanker

While a digital product manager may have operations or I.T. in their background, they must possess the eye of a designer and be able to walk in customers’ shoes with the attention to detail that makes the difference in a winning digital experience. Finally, it’s vital that digital product managers are flexible and know how to pivot.

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The Small Businesses (SMB) Love/Hate Relationship with their Bank

Fintech Labs Insights

Do an annual UX audit with real customers; then communicate about shortcomings and fixes : Find out what the irritation points are in your digital banking. Knowing the bank recognizes your frustration has plans to eventually improve can go a long way in easing or even changing the “hate” score. Related: Top 12 U.S.

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Fintech Labs Launches Space for Small Businesses to Connect with Digital Financial Services (Banks, Lenders, Insurers, Payment Processors, Accounting)

Fintech Labs Insights

About Fintech Labs : Launched as a financial services UX consultancy in 2001, Fintech Labs serves small business owners with its guide to digital financial services and fintech. Related: Top 17 Online Digital Corporate Credit Cards for Small Businesses (Feb 2022). Top 33 Digital Lenders to U.S. Top 12 U.S.

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