Digital Banking Download Management User Experience 
PYMNTS
APRIL 22, 2016
The challenge for the bank will be remaining competitive when the interest rate is ultimately dialed back and the offering itself – namely its features and user experience — need to steer the ship. The focus for us has to be customer experience,” Dickinson explained of the pause due to speed of growth.
PYMNTS
NOVEMBER 17, 2020
Consumers’ banking habits have changed radically since the pandemic was first declared in March. Not only are many account holders visiting brick-and-mortar branches less often than they did before the pandemic, but many are also more reliant on digital banking channels — particularly mobile banking apps — than they have ever been.
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PYMNTS
APRIL 24, 2020
COVID-19 has closed bank and credit union (CU) branches across the United States, sending the demand for digital banking solutions soaring as consumers hop online to manage their finances from home. However, CUs are not the only financial institutions (FIs) looking to offer digital banking innovations to their members.
PYMNTS
JUNE 2, 2020
“Consumers are now leaning heavily on digital banking to meet their financial needs. Banking app downloads have increased 60 percent since the pandemic became widespread, with banking app revenue growing 17 percent,” according to PYMNTS’ May 2020 Digital-First Banking Tracker® , a collaboration with NCR.
PYMNTS
JUNE 27, 2018
As recent research from PYMNTS reveals, the most innovative FIs know that providing exceptional service to their consumer base comes down to focusing on three key components: user experience, digital technology and data analytics. To find out more, fill out the form below to download the latest Playbook. contact-form-7].
PYMNTS
SEPTEMBER 28, 2017
The smartphone revolution long ago forced most, if not all, banks and other financial institutions (FIs) to begin offering mobile financial management solutions. Now, however, consumer expectations have shifted once again, and modern banking customers are increasingly telling their banks that simply offering a mobile app isn’t enough.
PYMNTS
JULY 23, 2020
That’s because card experiences “are actually daily, while mobile banking [is] maybe a weekly or a monthly experience. The depth of these experiences available in card management is so robust.”. Or at least those experiences can be robust if expanded on by FIs properly.
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