Gonzobanker

MARCH 24, 2021

Executives at the financial institution who have responsibility for customer service, digital banking and retail sales have one perspective. New research reveals that almost half of mid-size banks and credit unions are at less than 10% on their digital transformation strategies going into 2021.

Customer Experience 130

Customer Experience Strategy Community ATM 130

Banking 2020

NOVEMBER 18, 2015

The switch to digital banking has been a relatively recent change, and mobile banking has only just emerged as a viable option for customers. Banks are still trying to figure out how mobile banking fits into their digital strategy. That percentage is projected to increase within the next few years.

Strategy 40

Strategy Mobile Digital Strategies Data 40

Gonzobanker

APRIL 24, 2019

Or as Vons Credit Union ’s Jay Lassiter put it in a breakout, “Everything we do has to be targeted and 20% of our team is out in the field meeting with prospects where they work … supported by QR code info in breakrooms that drive mobile app downloads.”. Umpqua Bank ’s Rilla Delorier had to follow that.

Branding 125

Branding Conference Strategy Oregon 125