Perficient

AUGUST 9, 2022

The financial services industry has made major strides in amping up its overall customer experience game; however, there is still a deficit in the personalization and accessibility of products and services for many Americans. Interested in discussing how you can improve your financial institution’s customer experience?

Community 275

Community Customer Experience ATM Examples 275

PYMNTS

DECEMBER 11, 2019

The nearly universal need for medication and other remedies is driving retail innovation via the pharmacy sector — and that includes the area of customer experience. One of the keys of the commerce game these days is providing a deeper customer experience, and that holds true when it comes to healthcare retail.

Retail 132

Retail Innovation Houston Customer Experience 132

FICO

MARCH 28, 2023

FICO has customers worldwide, and I am intent on increasing opportunities for women in technology and financial services. At our annual FICO World event, we host Women in Leadership seminars and forums. Stephanie joined FICO in 2014, recently serving as executive vice president of sales and marketing.

Leadership 52

Leadership Software Community Florida 52

NCR

SEPTEMBER 1, 2017

In the financial services industry, more companies are recognizing how embracing design culture can empower them to deliver customer experiences that are genuinely new, relevant and beneficial. Bank of Ireland also gave a team of design thinkers the task of meeting customers who had experienced a bereavement. .”

Customer Experience 100

Customer Experience Strategy Innovation Virginia 100

Gonzobanker

NOVEMBER 29, 2016

rural or expensive urban markets). hosting financial education seminars). Also, drive-thru lanes with ITMs typically provide a better customer experience than transacting and communicating through the traditional vacuum tube system. Customer Transition. Incremental Sales. Removal of manual cash handling.

Video 60

Video Strategy Branch Strategies ATM 60

Gonzobanker

NOVEMBER 29, 2016

rural or expensive urban markets). hosting financial education seminars). Also, drive-thru lanes with ITMs typically provide a better customer experience than transacting and communicating through the traditional vacuum tube system. Customer Transition. Incremental Sales. Removal of manual cash handling.

Video 60

Video Strategy Branch Strategies ATM 60

Tomorrow's Transactions

NOVEMBER 10, 2014

The wonderful people at Barclaycard were kind enough to invite me along to a seminar about innovation in payments. I made the transition to in-app payments the central theme of my talk, explaining how APIs will enable great customer experiences. From EPC | Card Interchange Fees Regulation: What is the Right Question?

Regulation 59

Regulation Strategy Technology Cards 59