PYMNTS

APRIL 22, 2020

Onboarding is typically the first interaction customers have with financial institutions (FIs), which leaves a lot riding on the process. Banks are jostling for space in the market because an expanding number of FinTechs and large-scale technology companies are competing for the same set of consumers. Biometrics and Onboarding.

Security 133

Security Data Fraud Tools 133

FICO

AUGUST 19, 2022

Enterprise intelligence that powers digital customer experiences has never been more advanced — so why are 70% of digital transformations floundering? So, where’s the “intelligence” in today’s “enterprises,” and the digital customer experiences digital transformation promised to deliver? Breaking the 5 Blockers.

Customer Experience 52

Customer Experience Analytics Strategy Management 52

PYMNTS

SEPTEMBER 22, 2017

The second and overlooked area of innovation is in the area of user experience. A large number of banks and online sites still rely on knowledge-based authentication. SS: Our industry and our market dominance have paralleled the growth of smartphones. Now, consider the impact this has on the identity market.

Innovation 140

Innovation Knowledge Base Online Mobile 140

FICO

JUNE 9, 2022

If you are reacting to customer and competitor actions, you are already behind; but enterprise intelligence can get you back in the game. Banking and insurance companies marketing to fickle consumers are trying to leverage enterprise intelligence to build effective, lifecycle-long customer management solutions. by Jim Neumann.

Analytics 52

Analytics Strategy Management Customer Experience 52

William Mills

MAY 11, 2016

To get the customer, they offer a rewards program which is 1% rewards. Demo: Sezzle app with knowledge based authentication to link bank accounts. Customers can store all of their online profiles in one secure location to improve user experience. What’s the market strategy? Plus the 1% rewards. ^KT.

Video 40

Video Mobile social media Analytics 40

Fintech Labs Insights

DECEMBER 5, 2016

It’s important that companies think about their customers’ digital security and digital experience, moving away from that one-size-fits-all approach, such as more complex passwords and knowledge-based authentication to a more nuanced understanding of how different customers think and feel about their security experiences.

Security 12

Security Mobile Technology Virginia 12