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How Academy Bank is using video to improve service efficiency

Bank Innovation

When customers walk into one of Academy Bank’s new branches, a banker will guide them to a screen where they can video chat with a specialist at Academy’s headquarters in Kansas City.

Video 170
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Acquire or Be Acquired 2023: Disruption ‘Comes Home’ to Banking

Gonzobanker

While AOBA provides a fertile forum for buyers and potential sellers in the bank M&A space to commensurate, the crowd uses this valuable face time to also delve into discussions about the economy, strategic growth, fintech innovation, competition, and talent wars.

Arizona 145
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PetSmart Continues Brick-And-Mortar Expansion With More Store Openings

PYMNTS

In addition to our store growth, we continue to take steps to further enhance the customer experience. This quarter, for example, we launched The Groomery by PetSmart, our innovative new store concept focusing exclusively on pet grooming services.”. New store openings in Canada can be found in Ontario and Saskatchewan.

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Visa’s Approach To Simplifying Cross-Border Payments

PYMNTS

Money is moving faster than ever, with innovations making it possible for consumers and businesses to send and receive payments within minutes as opposed to days. These innovations can save valuable time and money, but they do not often solve issues associated with international payments.

Payments 144
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Amazon Walmart Whole Paycheck Tracker: Better Delivery By Any (And Every) Means

PYMNTS

This week was one of the latter, as Walmart hosted its investor meeting in Arkansas and Amazon decided this week’s menu of technological innovations in retail would be an all-you-can-eat buffet. The simplicity of the customer experience belies the complexity of the technology behind it,” Wilke said.

Arkansas 109