South State Correspondent

APRIL 27, 2022

Banks that focus on the customer experience have come to learn that it is not the forward-facing customer experience that matters, but the “total experience” that now counts. Total experience is the business strategy for creating superior customer AND employee experience.

Customer Experience 195

Customer Experience eBook User Experience Policies 195

FICO

FEBRUARY 12, 2023

Product teams, business models and customer development strategy were all challenged in the last year as adaptation became the name of the game. The most popular posts in our Customer Development category dealt with digital banking, optimizing credit line increases, loan pricing and machine learning for credit risk models.

Digital Banking 52

Digital Banking eBook Analytics Customer Experience 52

PYMNTS

JUNE 29, 2017

Retailers are] seeing it not just as a process to be managed, but as an opportunity. The right platform will allow them to combine layers of security — like tokenization, biometric authentication, PINs and back-end fraud management — to achieve the right balance of security and usability. Want to know the other two? contact-form-7].

Mobile 137

Mobile Retail Security Fraud 137