Customer Experience eBook Fraud Online 
FICO
MARCH 9, 2022
The last few years have thrown up many challenges for banks and card providers as everything has shifted online, one of the primary challenges being fraud scams. But the online shift has also created opportunities for financial institutions to demonstrate their strong fraud controls in the digital space.
PYMNTS
JULY 17, 2020
. “That includes memberships, accounts, loyalty points and more … each representing a unique area of the customer experience that should be protected.”. In a 2019 PYMNTS eBook much like this, we made predictions for eCommerce in 2020 and the next decade. Opportunities: New Channels of eCommerce.
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PYMNTS
DECEMBER 26, 2018
The following piece was written by Rob Eleveld, CEO of Whitepages Pro , as a contribution to our 2018 year-end eBook. . In the past couple of years, computing power has basically become free, allowing fraud rings to systematically hammer away at eCommerce sites with parallel machines running automated scripts.
FICO
JANUARY 11, 2022
Last year we published a highly successful The 11 Commandments of Digital Banking eBook that introduced the 11 commandments: Digital lift-and-shift is not a strategy! Unintentional or unnecessary friction in the customers’ experience is always bad – however, friction itself is not inherently evil. Respect the data.
FICO
MARCH 13, 2019
US consumers showed an increasing appetite for online financing—an 8% YoY increase. consumers acquired their most recent auto loan online, compared to only 5% in 2018, representing an 8% YoY increase for online financing. Close any customer experience gaps. 13% of U.S. Keep doing what’s working.
FICO
FEBRUARY 12, 2023
Product teams, business models and customer development strategy were all challenged in the last year as adaptation became the name of the game. Digital Banking: Humanizing the Customer Experience Darryl Knopp outlined the importance of delivering a banking experience that connects with the customer.
FICO
FEBRUARY 1, 2021
Key to providing acceptable customer experiences is the way in which banks verify that applicants are who they say they are. Identity verification, required to prevent fraud and meet eKYC regulatory requirements, can also be the one that introduces friction and causes customers to abandon applications.
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