Perficient

JANUARY 27, 2021

podcast , host Jim Hertzeld interviews Chris Bernard, VP of User Experience and Design at CDK Global and asks “What would happen if we convinced the CEO to embrace design?” Kim Williams-Czopek is a Director of Digital Strategy at Perficient. She specializes in digital experience, retail, and digital.

Digital Strategies 443

Digital Strategies UX Strategy Chicago 443

Gonzobanker

MARCH 28, 2024

In fact, according to Cornerstone’s What’s Going On In Banking 2024 report, 14% of banks and 20% of credit unions stated that they are less than 25% complete with their digital transformation. In the face of a digital vendor landscape teeming with activity and competition, financial executives have several key trends to consider: #1.

Digital Banking 148

Digital Banking Customer Experience Strategy Exercises 148

FICO

JUNE 16, 2021

Many businesses don't properly detail the ‘unhappy’ path sufficiently, assuming (or rather hoping) most customers will follow the 'happy' path. A poor customer experience can negatively impact customer retention and seem them switch to a competitor that offers a more sophisticated, streamlined approach.

Analytics 52

Analytics Survey Cards Customer Experience 52

CB Insights

MAY 15, 2019

The lab aims to improve banking through better uses of technology and has a serious focus on customer participation as the best way to find solutions. It is also looking at integrating banking solutions into wearables and how the internet of things (IoT) could improve the customer experience. FIS Global — FIS Innovation Lab.

Innovation 78

Innovation blockchain Technology Groups 78