Remove Customer Experience Remove Digital Banking Remove Marketing Strategies Remove Security
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A new digital bank needs a new customer service experience

Insights on Business

Banks continue their digital transformation journey to create new business models to satisfy today’s demanding customers. How do banks prepare for this new reality? For Bradesco, a large Brazilian bank, NEXT is the answer. Next is a digital bank, completely disassociated from the Bradesco brand.

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FinovateFall 2018 Live Blog – Day 2

William Mills

Voice reads key and then can access the dashboard manager where you can then log into a variety of apps like Credit Karma, Amex, Bank, etc. You can also store your IDs and secure notes. VoiceBiometrics, Password Manager, voice driven payments, digitizes ID’s, (not a digital ID), They are an identity provider.

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Finovate Fall 2016 Live Blog – Day 2

William Mills

Addresses compliance, fraud experience and customer experience analytics. Customers want self-service capabilities but regulation and risk is top of mind that get in the way of digital interactions. Working for the past 6 years with many banks to design their online experience.

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Finovate Spring 2018 – Day 2

William Mills

Our Actionable Intelligence Management solutions help banks and mortgage companies streamline and automate manual processes, seize new business opportunities and manage compliance, all while transforming the customer experience. Fiserv : Joe Spaterella, VP Sales, Commercial Banking Solutions, joseph.spaterella@fiserv.com. ^WM.

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Finovate Fall 2016 Live Blog – Day 1

William Mills

Built a workflow for the bank so the bank can approve payment and see all compliance and tax information. Also a pretty good customer experience. Working with Banks and financial services partners to build fast, scalable and secure payments. Who is the target market? Their application is middleware.

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