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The top 4 trends banks can’t ignore in 2019

Cisco

Consumers crave a customized experience. While banks work to build the right customer experience across channels, emerging technologies like voice-first banking and intelligent chat bots gain footing. Cyber security is more than just “top of mind.” What we’re reading on Cyber Security: 1.

Trends 64
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The top 4 trends banks can’t ignore in 2019

Cisco

Consumers crave a customized experience. While banks work to build the right customer experience across channels, emerging technologies like voice-first banking and intelligent chat bots gain footing. Cyber security is more than just “top of mind.” What we’re reading on Cyber Security: 1.

Trends 48
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Aim bank distribution and marketing where customers are going to be

Accenture

Accenture recently examined rapidly changing consumer expectations in banking in our 2017 Global Distribution & Marketing Consumer Study , which gathered the views of more than 33,000 customers across 18 markets. Instead, they’re behaving like knuckleball pitches that move fast, but in erratic and unpredictable directions.

Marketing 150
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Aim bank distribution and marketing where customers are going to be

Accenture

Accenture recently examined rapidly changing consumer expectations in banking in our 2017 Global Distribution & Marketing Consumer Study , which gathered the views of more than 33,000 customers across 18 markets. Instead, they’re behaving like knuckleball pitches that move fast, but in erratic and unpredictable directions.

Marketing 150
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The State of Responsible AI in Financial Services

FICO

This year’s study found that the number one benefit of Responsible AI was improving the customer experience; “Delivering better experiences for customers” (74%) was listed as the top benefit of Responsible AI. Scott serves on two boards of directors, Software San Diego and Cyber Center of Excellence.