In Financial Services, Innovation Versus Inertia
PYMNTS
JUNE 9, 2017
Henrichs noted that the analogue has been where “banking exists in branches, and you go in and deposit your check and take out cash … Then it became, “Oh, I can do more things online, and I can actually upload my own ACH services,” and where it ultimately ends up is the overarching question: “What is a bank?”. FIs as a Means and Not an End.
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