Perficient

FEBRUARY 22, 2023

Perficient is looking forward to bringing our unique combination of automation technical know-how along with financial services and payments industry expertise to the Banking Automation Summit in Charlotte, North Carolina on March 2-3. Next, we’re observing a continuously increased focus on customer experience.

Trends 474

Trends North Carolina Customer Experience Charlotte 474

William Mills

SEPTEMBER 7, 2016

Demo: 5 Use cases centering around an Advisor (Andrew) who met with customer who opened a new account. Andrew just needs to review the account and forward on to compliance for their review. Andrew can snooze until Compliance has done their work so his workspace is not cluttered. Also a pretty good customer experience.

Mobile 40

Mobile Cards Fraud Data 40

Gonzobanker

DECEMBER 14, 2023

On one hand, there were tons of stories emerging about operational and compliance chaos in BaaS partnerships, enough to scare many banks who were standing at the edge of the pool to conclude, “I’m not jumping in.” The Smarter Bank – Customer Experience Award – goes to Synovus Bank.

Fintech 191

Fintech Community Regional Technology 191

CB Insights

MAY 15, 2019

Working with FCAT, the charity searched for third-party vendors and iterated testing on compliance with legal and regulatory requirements to be able to accept Bitcoin. The lab aims to improve banking through better uses of technology and has a serious focus on customer participation as the best way to find solutions. Founded: 2010.

Innovation 78

Innovation blockchain Technology Groups 78

CB Insights

JUNE 17, 2020

Customer service: Customer experience goes virtual with conversational AI. In addition to concerns about digital mediums lacking certain face-to-face benefits, teletherapy also presents compliance issues. ” Customer Service: Customer experience goes virtual with conversational AI.

Industry 101

Industry Technology Online Video 101