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5 ways AI can improve customer service

Independent Banker

AI can help solve customer pain points—but does it mean community banks will lose the personal touch they pride themselves on? As community bankers themselves tell us, the answer is no. First, with AI’s ability to mimic human intelligence, community banks can quickly process huge amounts of data to ease customer friction.

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Data privacy: How to keep customer data safe

Independent Banker

But as the prevalence of security breaches grows, so do the opportunities for community banks to position themselves as guardians of their customers’ personal data through compliance, technology and relationship building. Shielding sensitive customer information from prying eyes remains a chronic industry challenge. By Katie Kuehner-Hebert.

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Funding Lands T&E Firm TripActions $4B Valuation

PYMNTS

MainVest did not reveal details about what it plans to do with the investment, though noted it continues to gain traction in the SMB investment market by allowing non-accredited investors to participate in crowdfunding for small businesses in their own communities.

Capital 108
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2021 GonzoBanker Awards

Gonzobanker

For the past four-plus years, Chesler has guided Glacier through continued growth and successful acquisitions across the West, all while staying true to Glacier’s local market culture. Goes to Eric Sprink, Coastal Community Bank , Everett, Wash. Like how does that play into our communities? 82% to over 2.3% Inspirational?

Fintech 142
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THE 16TH ANNUAL GONZOBANKER AWARDS

Gonzobanker

Kim, the executives and the boards of both organizations who put rivalry aside to gain scale in the new world of banking where differentiation matters and community can be more than geography. Or the need to take market share in a slowest growth region? A wonderful franchise and team picked up by Guaranty in-market at a decent price.

Utah 60
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THE 16TH ANNUAL GONZOBANKER AWARDS

Gonzobanker

Kim, the executives and the boards of both organizations who put rivalry aside to gain scale in the new world of banking where differentiation matters and community can be more than geography. Or the need to take market share in a slowest growth region? A wonderful franchise and team picked up by Guaranty in-market at a decent price.

Utah 60
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Stripe Teardown: How The $35B Payments Company Plans To Supercharge Online Retail

CB Insights

Brothers Patrick and John Collison founded Stripe in 2010 in an attempt to gain share in online payments, a then-nascent market with seemingly boundless growth opportunity. Stripe’s early success in acquiring customers was largely due to its mass appeal to the developer community. Market opportunity. Fraud prevention tools.

Online 98