Gonzobanker

JANUARY 4, 2024

In the spirit of New Year’s resolutions, here are three ways “Smarter Banks” will flip the customer experience (CX) script in 2024. #1 Personalized offers are presented in digital banking but are invisible to the contact center agent who has dramatically different product knowledge than their counterpart in the branch.

Customer Experience 120

Customer Experience Community Knowledge Base Tools 120

South State Correspondent

OCTOBER 26, 2023

The catalyst was likely a panel led by the CEO of Taktile (AI Underwriting), a Partner from Bain Capital, a partner for Andreessen Horowitz, the chief data scientist from Branch International (digital banking fintech for India and Africa), and a tech correspondent for CNBC. Maybe a topic for next year?

Conference 221

Conference Las Vegas Fraud Case Study 221

Accenture

MARCH 23, 2017

We’re lucky to have Jason Boud—who is pulling together a strong community in London—with us in the Labs. Although governance, compliance and regulation (GRC) represents around 15-20 percent of run-the-bank costs and 40 percent of change-the-bank costs,[1] in 2015, US$588 million was invested in RegTech[2] versus US$22 billion in Fintech[3].

Regulation 150

Regulation Industry Trends Compliance 150

Accenture

MARCH 23, 2017

We’re lucky to have Jason Boud—who is pulling together a strong community in London—with us in the Labs. Although governance, compliance and regulation (GRC) represents around 15-20 percent of run-the-bank costs and 40 percent of change-the-bank costs,[1] in 2015, US$588 million was invested in RegTech[2] versus US$22 billion in Fintech[3].

Regulation 150

Regulation Industry Trends Compliance 150