Gonzobanker

DECEMBER 22, 2020

Banks and credit unions had to fundamentally change their delivery, support and relationship management models at scopes and speeds that were unheard of. And how did community banks and credit unions respond to the COVID craziness? Bad things about the banking industry. Bank Deal of the Year PNC nabs BBVA USA – paying 1.3

Idaho 180

Idaho Community Industry Strategy 180

Gonzobanker

MAY 12, 2020

Two, customers seemed to move to the next-most-logical channel (marketers, you are free to use our new terminology). Some contact center clients went to digital. People who prefer digital to begin with used it more and ATMs were left alone to self-isolate. First Commonwealth Bank, $8.3 First Merchants Bank, $12.4

Trends 146

Trends ATM Survey Tampa 146

Gonzobanker

DECEMBER 20, 2019

Kent Oram, CEO, Idaho Central Credit Union – As evolution, revolution and occasional shareholder dilution occur across the industry, a leader in Idaho has quietly worked over the past 12 years on accumulating legendary performance. It was always clear how much Jones loves his credit union, his team and his community.

Idaho 148

Idaho Conference Data Marketing 148

Gonzobanker

JUNE 26, 2019

Idaho Central Credit Union and Delta Community Credit Union successfully deployed CRM in the contact center. Idaho Central estimated it gained two to three FTE worth of efficiency in just the time saved at the beginning of every member call. Digital & Marketing. Enterprise Unification & Workflow.

Idaho 139

Idaho Michigan System Lending 139

Gonzobanker

DECEMBER 19, 2022

TD has been a player that maintained its acquired market share so we are hoping this one doesn’t get messed up like other Canadian banks that have struggled in the Southwest. Acquisition of the Year: Bank Acquiring a Fintech. First Horizon is a wonderful franchise with a valuable Southeast footprint. Bravo April!

Community 216

Community Fintech Industry Innovation 216

Gonzobanker

DECEMBER 22, 2015

To those community bankers claiming their growing Compliance departments say no to everything. Community bank marketing resources. Two very strong and focused community banks unite to combine big bank reach with community bank style and make the bet that it can scale to $15 billion and beyond.

Community Bank 60

Community Bank Apple Community Technology 60

Gonzobanker

DECEMBER 19, 2016

Kim, the executives and the boards of both organizations who put rivalry aside to gain scale in the new world of banking where differentiation matters and community can be more than geography. Or the need to take market share in a slowest growth region? It’s time for banks to focus hard on marketing and the borrower experience.

Utah 60

Utah System Community Marketing 60