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The Holy Quest for CRM in Anytown, USA

Gonzobanker

Once upon a time, First Southern Farmers, Merchants & Community Bank & Trust (or FSFMCBT, for short), a community bank in Anytown, USA, was renowned for its neighborly charm. When Calvin DoRight founded the bank in 1948, delivering exceptional customer service was his dream. Thomas proclaimed.

System 148
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Retail banking trends to look out for in 2023

Independent Banker

ITMs and VTMs are popular retail banking innovations among community banks. What’s on the horizon for retail banking? We spoke with two community banks that have ramped up their services to meet—and exceed—the changing expectations of customers. So how are retail banks meeting this challenge?

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10 Top Banking Podcasts You Should be Listening to

Abrigo

A quick look at top banking podcasts worth a listen, according to Abrigo : 1. Banking Transformed 2. Banking with Interest 4. Breaking Banks 6. Banking on Digital Growth 7. Main Street Banking: A Podcast for Community Bankers 8. BankTalk 3. Ahead of the Curve: A Banker’s Podcast 5.

Community 195
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2021’s Best Community Banks to Work For

Independent Banker

We asked both leaders and staffers to tell us what makes their community banks stand out as employers. Key Community Bank: Leading by example. Key Community Bank. At the heart of Key Community Bank’s work culture is connection. Greg Dennis, Key Community Bank. “We

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Will Bank Wealth Managers Miss the Golden Opportunity?

Gonzobanker

Banks should be reviewing the market offerings from players like SEI, FIS, Fi-Tek, Infovisa, Innovest (now part of SS&C), and Accutech and more closely examine the rise of outsourcing the back office – which goes by many names including “back-office processing-as-a-service” (BPaaS), “business process outsourcing” (BPO), and “Opsourcing.”.

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ICBA’s 2021 National Community Bank Service Award winners

Independent Banker

This year’s winners: Left: Central Valley Community Bank, People’s Choice Award; Middle: Kennebec Savings Bank, Exceptional Community Bank Service Award; Right: Cross River Bank, Emerging Service Program Award. Exceptional Community Bank Service Award. Kennebec Savings Bank.

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CEO Roundtable: Ideas for a successful 2023

Independent Banker

We recently spoke with community bank CEOs from across the country to gain insights on how they’re proactively positioning to manage risks and take advantage of growth opportunities in the coming year. Following some respite in 2022, community bankers are bracing for a tougher economic landscape ahead in 2023. Corey Neil.