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FICO Women Leaders: Sharing Our Insights and Success

FICO

At our annual FICO World event, we host Women in Leadership seminars and forums. One rewarding initiative came about in December with Swisscard, one of FICO’s customers and a leading credit card company in Switzerland. Stephanie has previously held executive roles at Apttus, Oracle and RightNow Technologies.

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Why design should be a core concept in modern banking

NCR

In the financial services industry, more companies are recognizing how embracing design culture can empower them to deliver customer experiences that are genuinely new, relevant and beneficial. Bank of Ireland also gave a team of design thinkers the task of meeting customers who had experienced a bereavement. .”

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Regulation is more important than technology when it comes to strategy

Tomorrow's Transactions

The wonderful people at Barclaycard were kind enough to invite me along to a seminar about innovation in payments. I made the transition to in-app payments the central theme of my talk, explaining how APIs will enable great customer experiences. I’ll give you a couple of examples. But the consequences in Europe go further.

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Are Video Teller Machines the ‘Branch of the Future?’

Gonzobanker

hosting financial education seminars). Also, drive-thru lanes with ITMs typically provide a better customer experience than transacting and communicating through the traditional vacuum tube system. Customer Transition. ITMs change the customer experience, and resistance to change needs to be factored into this equation.

Video 60
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Are Video Teller Machines the ‘Branch of the Future?’

Gonzobanker

hosting financial education seminars). Also, drive-thru lanes with ITMs typically provide a better customer experience than transacting and communicating through the traditional vacuum tube system. Customer Transition. ITMs change the customer experience, and resistance to change needs to be factored into this equation.

Video 60