PYMNTS

APRIL 21, 2016

Dickinson said that dealing with a mobile consumer had to start with mobile first and then adapting the banking features and user experiences from there. Taking Uber and translating what’s made it so successful and compelling and applying it to a digital-only bank experience was an exercise in looking through the consumer’s lens.

Digital Banking 100

Digital Banking User Experience Exercises Mobile 100

CB Insights

OCTOBER 31, 2017

The Pivot : We came up with a fresh take on the plethora of AR-style apps that create visual effects based on face detection and tracking… [Poor user experience] had a big impact on our retention metrics. Markafoni was an online shopping destination for Turkish consumers, specialising in clothing and fashion accessories.

Company 78

Company US San Francisco Capital 78

CB Insights

OCTOBER 31, 2019

Customer journey: Using chat to get people from online to brick-and-mortar. Slack launched its own $80M chatbot fund, partnering with leading VCs including Spark Capital, Index Ventures, Accel, KPCB, Social Capital, and Andreessen Horowitz. Trim can then cancel memberships on a user’s behalf. Source: Trim.

Industry 78

Industry Examples Tools Retail 78