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The New Rules of Engagement

Independent Banker

Texting millennials enters their private zone. Ask permission before texting or emailing them, and don’t abuse the privilege of your direct access with over-communication. Millennials want to be acknowledged. But do community banks know the unwritten rules of successfully engaging with millennials?

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The New Rules of Engagement

Independent Banker

Texting millennials enters their private zone. Ask permission before texting or emailing them, and don’t abuse the privilege of your direct access with over-communication. Millennials want to be acknowledged. But do community banks know the unwritten rules of successfully engaging with millennials?

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Are Rewards Programs a Requirement?

Independent Banker

Banking customers are no different. Statistics are especially compelling for those trying to attract and maintain the millennial segment. Community banks should evaluate solutions that align with their service-oriented traditions and bring value to customers throughout their communities. 1 – U.S.

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Thoughts from American Banker Retail Banking Conference 2015

Celent Banking

A few thoughts on some of the talking points: Breaking down omnichannel applications for financial services : Omnichannel within banking was a popular talking point between attendees and among presenters, and it´s obvious there´s still more than enough ambiguity around its application in the context of banking.

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Getting Mobile Ready

Independent Banker

A consensus says that the future banking customer relationships—particularly for millennial consumers—will orbit to one degree or another around mobile technology. Tying community bank relationships with mobile banking is like peanut butter and jelly—it adds lots of stickiness and feeds the relationship.”. —Ed

Mobile 105
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How Can Regional and Mid-Tier Banks Catch Up to the Big Banks in Mobile?

Tech and Finance

While a year ago none of the big banks ranked at the top in Forrester’s mobile banking, this year Bank of America and Wells Fargo earned the highest scores, followed by Chase, US Bank, and Citi. It’s a trend that spells trouble for regional and mid-tier banks, which are falling behind the industry leaders.

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Fintech'ers Will Be Right on Branching. Unless Bankers Act.

Jeff For Banks

The red: millennials. And when my friend and fellow bank consultant Mary Beth Sullivan from Capital Performance Group in DC shared the post in the below pic on LinkedIn, it stirred a spirited rebuttal. They're competitors. :) I don't want to engage in a tit for tat on studies. The green bar was all respondents.