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Bridging the Technology Gap: The Rise of the Universal Banker

The Financial Brand

It is hoped that the cross-trained ''universal banker'' will provide the best in transactional and customer service functionality for banking. Branch Strategies Sales Strategies Adrenaline Gallup McKinsey Universal Banker'

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Record Attendance at This Year’s Symitar Educational Conference, TechConnect

William Mills

a provider of technology and payment processing solutions for the financial services industry. The Symitar Educational Conference (SEC) provides an opportunity for credit union employees and executives to network with peers; discuss business strategies; and learn about new technologies.

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Efficiency now: 8 smart strategy tips

Independent Banker

Consider your branch strategy. Assessing the value of bank branches is an exercise that began long before the pandemic, but vaccine and mask mandates added new considerations to the debate. Use technology to drive down costs. Community banks should embrace this future-forward approach proactively, not reactively. ?

Strategy 135
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Coronavirus Forcing Financial Institutions to Revamp Contact Centers

The Financial Brand

Impact hits training, technology, resilience and operations as consumers seek answers. Home-based agents and gig workers are two options. The post Coronavirus Forcing Financial Institutions to Revamp Contact Centers appeared first on The Financial Brand.

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Are Video Teller Machines the ‘Branch of the Future?’

Gonzobanker

machine technology with the advent of deposit automation and video teller capabilities. As banks and credit unions continually strive to find efficiency and differentiation in their branch networks, many are wondering if they should invest in video teller machines (aka interactive teller machines). What is the return on investment?

Video 60
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Are Video Teller Machines the ‘Branch of the Future?’

Gonzobanker

machine technology with the advent of deposit automation and video teller capabilities. As banks and credit unions continually strive to find efficiency and differentiation in their branch networks, many are wondering if they should invest in video teller machines (aka interactive teller machines). What is the return on investment?

Video 60
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The Future of the Branch Experience

The Financial Brand

Banking dilemma: In-person visits are down, yet people still value branches. Is more technology the answer? Or re-trained employees? The post The Future of the Branch Experience appeared first on The Financial Brand.