Independent Banker

SEPTEMBER 1, 2021

– but if your analysis stops with internal reporting after more than a year of changing market dynamics, you are missing a great opportunity to both understand and, ultimately, meet the needs of your current and future consumers. No one expects you to be a mind-reader,” said Tim Klatt, Director of Retail Strategies for La Macchia Group.

Analysis 91

Analysis Branch Strategies Study Branding 91

Gonzobanker

OCTOBER 6, 2014

And if that news isn’t mind-blowing enough, get a load of this: they’ve been doing it for years, according to The Cornerstone Performance Report. But it’s something every institution needs, and it is the underlying technology that enables our branches, ATMs, phone systems, vendors and Internet to talk to each other. I get that.

Branch Strategies 93

Branch Strategies Technology Data Management 93

Independent Banker

JULY 31, 2022

Consider your branch strategy. Assessing the value of bank branches is an exercise that began long before the pandemic, but vaccine and mask mandates added new considerations to the debate. Why should you, as a community banker, carry [a branch with little business] with all of these headwinds?”

Strategy 135

Strategy Community Bank Louisville Community 135

Gonzobanker

NOVEMBER 29, 2016

machine technology with the advent of deposit automation and video teller capabilities. As banks and credit unions continually strive to find efficiency and differentiation in their branch networks, many are wondering if they should invest in video teller machines (aka interactive teller machines). What is the return on investment?

Video 60

Video Strategy Branch Strategies ATM 60

The Financial Brand

APRIL 23, 2017

Report reveals that financial institutions are using strategies from the past rather than advanced technologies and digital media.

Marketing 28

Marketing Strategy Report Technology 28

Independent Banker

MARCH 15, 2015

Customer contact centers are reshaping retail service for the technology age. Certainly for the largest banks, contact centers are evolving into digital retail centers, managing new digital channels to handle more customer support activities previously conducted in-person at branches. By Phil Britt. Sure, call me if you want.

Community Bank 70

Community Bank Community Operations Retail 70