Branch Strategies Community Retail Technology 
South State Correspondent
MAY 31, 2023
The advent of generative artificial intelligence is about to shift branch strategy again to re-raise the question – how can we get the most out of our branches? Likely, it might be a combination of the above, but setting a branching strategy should dictate capital allocation, branch layout, marketing, and staffing.
Independent Banker
MARCH 15, 2015
Customer contact centers are reshaping retail service for the technology age. Increasingly, more digitally connected consumers are saying yes to that question with their community bank. For many community banks, telephone calls still generate the highest volumes of customer service interactions. By Phil Britt.
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Gonzobanker
NOVEMBER 29, 2016
machine technology with the advent of deposit automation and video teller capabilities. As banks and credit unions continually strive to find efficiency and differentiation in their branch networks, many are wondering if they should invest in video teller machines (aka interactive teller machines). What is the return on investment?
Gonzobanker
NOVEMBER 29, 2016
machine technology with the advent of deposit automation and video teller capabilities. As banks and credit unions continually strive to find efficiency and differentiation in their branch networks, many are wondering if they should invest in video teller machines (aka interactive teller machines). What is the return on investment?
Independent Banker
JULY 31, 2022
Fallout from recent global events presents an obstacle to generating revenue for community banks. As we enter budgeting season, the answers might be found in a mix of strategies. It’s certainly an interesting time to be a community bank, but there are still plenty of ways to make efficiencies with an eye on profitability. ?
American Banker
JULY 14, 2016
It could be a sign that megabanks are indeed stealing market share from regional and community banks. JPMorgan posted strong gains in consumer deposits and mobile users, and other big banks are expected to do the same.
American Banker
NOVEMBER 23, 2016
Belmont Savings in Massachusetts isn't trying to fire or replace its employees who work the phones pursuing sales leads, but it has made some technological investments to get more out of them.
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