The Financial Brand

MARCH 10, 2021

When banks and credit unions close branches, consumers will vent their wrath online. The post Brace Yourself for an Angry Online Mob When Closing Branches appeared first on The Financial Brand. Be prepared for a big backlash, or risk losing business.

Online 31

Online Branding Branch Strategies Community 31

The Financial Brand

MARCH 8, 2021

Consumer data supports the trend, but also highlights online bank weak spots. Bank Branches Could Be Shuttered by 2034 appeared first on The Financial Brand. The forecast is based on state-by-state trends since 2012. The post Research Predicts All U.S.

Trends 43

Trends Branding Online Data 43

The Financial Brand

DECEMBER 20, 2020

Four steps could help make online and mobile sales easier for consumers and businesses and not dependent on branches. The post Banking Self-Assessment: Our Digital Sales Efforts Still Aren’t Working appeared first on The Financial Brand.

Branding 24

Branding Mobile Online Branch Strategies 24

The Financial Brand

JUNE 10, 2018

Findings from new research disprove the theory that people would prefer to do all their banking digitally, if only the experience in online and mobile channels was better. The post New Study Shatters Myth That Digital Channels Are Killing Branches appeared first on The Financial Brand.

Study 31

Study Branding Mobile Online 31

The Financial Brand

SEPTEMBER 17, 2020

The post Research Reveals Path to Improved CX Satisfaction Scores in Banking appeared first on The Financial Brand. Traditional and direct financial institutions do well with websites and mobile apps but other factors impact loyalty and revenue far more.

Branding 43

Branding Mobile Branch Strategies Customer Experience 43

The Financial Brand

AUGUST 30, 2020

Senior executives reveal eye-opening digital growth statistics as the megabank unveils new mobile banking features and branch and ATM plans. The post Why BofA, not Fintechs or Amazon, Should Keep Bankers Awake at Night appeared first on The Financial Brand.

Fintech 39

Fintech ATM Branding Mobile 39

The Financial Brand

SEPTEMBER 20, 2020

Having some type of bank account with Amazon, Google or Walmart appeals to young adults, but many prefer to open checking accounts in person. The post Gen Z Says They’re Eager to Use a Big Tech for Banking – But Will They? appeared first on The Financial Brand.

Google 38

Google Branding Branch Strategies Customer Experience 38