South State Correspondent

OCTOBER 20, 2022

Design or pick the fastest customer experience. When designing or choosing new technology, select the one that employees or customers can complete the fastest. We have seen this a thousand times, and it is ALWAYS a mistake – banks do demos of technology but rarely try to use it themselves before purchasing it. The result?

Policies 195

Policies Training Customer Experience Examples 195

PYMNTS

FEBRUARY 13, 2017

Online shoppers show deep-rooted loyalty to brands with fast shipments, easy returns, positive customer service experiences and flexible delivery options,” said Ryan Kelly, senior vice president of FedEx Supply Chain. FedEx Fulfillment also offers same-day fulfillment cutoff times and two-day ground shipping to the majority of the U.S.

Data 122

Data Retail America Minneapolis 122

Gonzobanker

NOVEMBER 18, 2014

Favorite Gonzo quote of the event: “For 16 years, we’ve said our technology sucks … because it’s never good enough.” Pointing to creating sales opportunities with branch traffic declines, Verba talked about the power of instant issue/replacement debit cards and 1 million gift cards issued a year. Online delivery?

Chicago 98

Chicago Retail Branch Design Training 98