article thumbnail

7 Rules To Improve Total Experience Using the “Time-on-Task” Methodology

South State Correspondent

We don’t care if it is an ATM, a new branch design, a fraud database, a deposit account opening product, or a core system, time matters. Usually, speeding up technology comes down to intelligent design around a thoughtful process and using existing or third-party data to limit input time.

Policies 195
article thumbnail

To Branch or Not To Branch: Here Is The Answer

Jeff For Banks

If you are a shorter term strategist, and you want to grow, then branching remains on the table because it remains high in importance when customers are asked why they bank where they do. Even if they do not frequent their local branch, they tend to bank where a branch is nearby. But what kind of branch?

FDIC 110
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

4 Gonzo Takeaways from BAI Retail Delivery ’15: Viva Las Vegas?

Gonzobanker

Both Barbara and Robert encouraged a hyperfocus on the online channel and Barbara declared an end to fancy MBA language and discouraging meetings to bring in a testing and learning culture of fun. “I I gave my teams 8% of their budgets to blow [on innovation] and we talked about what we learned every week.”. Oracle’s Innovation Lounge.

article thumbnail

Gonzo Goes to BAI Retail Delivery 2014: Sweet Home Chicago?

Gonzobanker

” John Mackey of Whole Foods encouraged the crowd to look outside their own business model for innovations as WF looks at the restaurant and tech sectors for many of its ideas, not just competitors. Innovation Showcase & Global Innovation Awards. Bank’s Dominic Venturo’s session on innovation rocked.

Chicago 98