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Steal This 5-Step Banking Innovation Playbook from Gentle Monster

South State Correspondent

Honkook Kim and his Gentle Monster Brand is a perfect example. Leveraging social media, Gentle Monster started to get traction. The Company then started to produce an array of innovative and experimental designs solely designed to capture attention, the most valuable commodity on earth.

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7 Rules To Improve Total Experience Using the “Time-on-Task” Methodology

South State Correspondent

We don’t care if it is an ATM, a new branch design, a fraud database, a deposit account opening product, or a core system, time matters. Usually, speeding up technology comes down to intelligent design around a thoughtful process and using existing or third-party data to limit input time. However, repeat calls fell by 58%.

Policies 195
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Gonzo Goes to BAI Retail Delivery 2014: Sweet Home Chicago?

Gonzobanker

Broadway Bank’s Jimmy Allen told a fun story about how Broadway’s universal bankers communicated across the branch with hand signals that would make any third base coach proud. Barclaycard discussed its social media and crowdsourcing, including a site where customers share travel stories and openly discuss product options.

Chicago 97