Celent Banking

OCTOBER 20, 2016

If only… But, I got to thinking… There are at least two hallmarks of successful branch transformation initiatives, despite there being a diversity of approaches and outcomes. Most banks appear to associate branch channel transformation with radical changes in the branch operating model. Here goes: 1.

Branch Design 100

Branch Design Capital Training User Experience 100

Jeff For Banks

SEPTEMBER 2, 2019

Why doesn't anyone transfer to branches? Why is the branch so important to the execution of strategy, yet nobody wants to be there? No intention of remaining in the branch. Because what I hear in community bank strategy sessions, the branch is an important if not critical portion to an enduring future.

Branch Design 68

Branch Design Community Bank Strategy Survey 68

South State Correspondent

MAY 1, 2024

With financial hardship, competition from dominant players, and a startup budget, Gentle Monster faced many of the same challenges as a community bank. Being months away from bankruptcy, Kim launched a bold five-step plan driven by a strategy around innovation. Leveraging social media, Gentle Monster started to get traction.

Innovation 195

Innovation social media Branding Marketing 195

The Financial Brand

MARCH 18, 2021

But branches are being reborn amid a new sense of community. The post Digital Banking’s COVID Boom Drives Branch Transformation appeared first on The Financial Brand. Digital channels won the race for convenience.

Community 43

Community Digital Banking Branding Branch Design 43

ABA Community Banking

JUNE 17, 2020

The time is right to leverage the experiences of the past few months to make significant and sustainable changes to the branch environment. The post When Will Retail Banking Return to ‘Normal’? appeared first on ABA Banking Journal.

Retail 96

Retail Branch Design Branch Strategies Resources 96

Independent Banker

JUNE 29, 2015

For some community banks, video tellers, sometimes called interactive teller machines or ITMs, can work well for select markets or under certain conditions, experts say. James Johnson, PCSB Bank. Still, some community banks haven’t considered the extra hardware investment in video ATMs worthwhile yet, Seibert says.

ATM 70

ATM Video Community Bank Community 70