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Steal This 5-Step Banking Innovation Playbook from Gentle Monster

South State Correspondent

Honkook Kim and his Gentle Monster Brand is a perfect example. The Banking Innovation Playbook – Step 1: Find a Niche Kim looked at the market and knew he needed traction in at least a single segment where he could create a brand and a following for Gentle Monster. Find the gap in one segment and build success from there.

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Data Dive: FedEx Competes, BoA Automates And Hackers Hack … Everyone, Including Each Other

PYMNTS

When goods are sold, FedEx will manage packing and shipping the goods in customized and branded boxes. Boxes will be branded to the retailer, not FedEx). Speaking of responding to feedback… Bank Of America And The Automated Branch. The new service is now a direct competitor for Amazon and its merchant services platform.

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Why diversity abounds in new branch designs

Celent Banking

Most banks appear to associate branch channel transformation with “radical changes” in the branch operating model. It stems from diversity in a number of factors: an institutions’ brand equity, desired customer experience, target market, legacy system capability and a host of other factors.

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A New Human Connection

Independent Banker

For some community banks, video tellers, sometimes called interactive teller machines or ITMs, can work well for select markets or under certain conditions, experts say. PCSB Bank has begun replacing pneumatic tubes in its drive-through lanes connected to branch tellers with video ATMs connected to a central office.

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