PYMNTS

JULY 31, 2019

The financial world is awash in hot tech topics these days, from blockchain to artificial intelligence (AI). However, financial institutions (FIs) are getting better at separating vital areas of innovation from the hype. Banks are increasingly focusing on the fundamentals when determining their innovation agendas.

Innovation 151

Innovation Report UX User Experience 151

PYMNTS

JANUARY 18, 2019

Traditionally, banks manage the features and user experiences of their clients’ solutions, but corporate customers are beginning to seek greater accountability for their innovation strategies. Many crave greater opportunities to administer their solutions and control the user experience.

User Experience 189

User Experience Innovation Strategies Payments Strategy 189

PYMNTS

AUGUST 1, 2019

But how much are FIs really investing in blockchain and artificial intelligence (AI) compared to more foundational innovations? The latest Innovation Readiness Playbook looks at where FIs have been focusing over the past three years and what their plans are for the near future. When asked about specific innovations, 56.1

Innovation 142

Innovation UX Analytics Study 142

CB Insights

MAY 15, 2019

With recent advances in blockchain, cryptocurrency, contactless payments, and more, finance is primed for disruption. One popular approach: in-house financial innovation labs. Fidelity Labs is also exploring how AI can improve customer service and FCAT opened a blockchain incubator. FIS Global — FIS Innovation Lab.

Innovation 78

Innovation blockchain Technology Groups 78