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How You Handle Fraud Will Make Millennials Drop or Love You

FICO

Millennials, now the largest demographic group in America, are possibly the most misunderstood, elusive market ever, a notion underscored by The Wall Street Journal ’s article about the existence of $20,000-per-hour “Millennial consultants.” 25% of Millennials will write a negative post on social media about a fraud incident.

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Top 5 Customer Development Posts of 2021

FICO

The most popular posts in our Customer Development category dealt with credit card payments, open banking, trends for financial services and small business lending — as well as FICO’s listing as a top risk management firm. The US is currently trending towards exceeding Canada for percentage of accounts missing two payments.