Gonzobanker

FEBRUARY 19, 2020

Fintechs can provide better design capabilities, improved customer experience, research states. Financial institutions are making fintech partnerships a key priority in 2020, according to a new study from Cornerstone Advisors. The annual What’s Going On In Banking study explores how senior executives from 300 U.S.

Strategy 123

Strategy Fintech Study Customer Experience 123

Banking 2020

APRIL 21, 2015

Of late, we have introduced faster online loan approvals, online account opening, enhanced mobile access and an automated Switch Kit. We were looking to streamline our lending process in order to provide a better experience to our customers and loan officers in order to balance an increased workload.

US 40

US Technology California Customer Experience 40

Banking 2020

MARCH 26, 2015

As debt collection will soon be measured on Net Promoter Score and general customer satisfaction, it’s time for banks and credit unions to start thinking about customer experience with debt collection. The shift towards treating debt collection as another step of the customer life cycle has started.

Industry 40

Industry Guidelines social media Technology 40