Gonzobanker

FEBRUARY 19, 2020

Fintechs can provide better design capabilities, improved customer experience, research states. Financial institutions are making fintech partnerships a key priority in 2020, according to a new study from Cornerstone Advisors. The annual What’s Going On In Banking study explores how senior executives from 300 U.S.-based

Strategy 110

Strategy Fintech Study Customer Experience 110

Banking 2020

JUNE 12, 2015

Passwords are passé; biometrics is the future of banking: Banks are beginning to use biometrics to help authenticate customers, adding a level of convenience to banking for both consumers and financial institutions. Do Americans hate bank branches so much they’d rather use their phone? :

Fintech 40

Fintech Customer Experience Regulation Survey 40

Banking 2020

NOVEMBER 21, 2014

Visionary FinTech Leaders Talk About The New Banking Customer Experience Model – Forbes. Top 5 Digital Banking Myths – The Financial Brand. In Liberia, Mobile Banking to Help Ebola-affected Women Traders – Huffington Post. ?Snapchat Spotlight fintech mobile banking mobile payments snapchat'

Mobile 54

Mobile Payments Customer Experience Fintech 54

Banking 2020

NOVEMBER 21, 2014

Visionary FinTech Leaders Talk About The New Banking Customer Experience Model – Forbes. Top 5 Digital Banking Myths – The Financial Brand. In Liberia, Mobile Banking to Help Ebola-affected Women Traders – Huffington Post. ?Snapchat Spotlight fintech mobile banking mobile payments snapchat'

Mobile 40

Mobile Payments Customer Experience Fintech 40

Banking 2020

JANUARY 21, 2016

Bank branches are not only viable, but vital at a time when there is an increased focus on customer experience and service. In fact, the survey found that nearly 90 percent of Americans will plan to do at least some of their banking at physical branches five years from now. Establishing credit for the first time (29%).

Survey 40

Survey Innovation Technology Industry 40

Banking 2020

MARCH 26, 2015

As debt collection will soon be measured on Net Promoter Score and general customer satisfaction, it’s time for banks and credit unions to start thinking about customer experience with debt collection. The shift towards treating debt collection as another step of the customer life cycle has started.

Industry 40

Industry Guidelines social media Technology 40