Banking 2020

FEBRUARY 1, 2016

Without those personal relationships to foster loyalty, banks have to find a way to digitize that feeling of being known and understood — if they want to have any hope of maintaining customer satisfaction. At an absolute minimum, a mobile component has to augment — seamlessly — a bank’s website and in-branch offerings.

Customer Experience 40

Customer Experience Online Mobile Digital Banking 40

Gonzobanker

FEBRUARY 19, 2020

Fintechs can provide better design capabilities, improved customer experience, research states. Financial institutions are making fintech partnerships a key priority in 2020, according to a new study from Cornerstone Advisors. The annual What’s Going On In Banking study explores how senior executives from 300 U.S.

Strategy 123

Strategy Fintech Study Customer Experience 123

Banking 2020

JANUARY 25, 2016

Without loyal customers to invest their money over the long-term, growth and profits aren’t possible. Increasingly, customers do their banking either online or via mobile app, so it’s up to banks to provide users with a digital experience that meets their needs.

Tools 40

Tools Digital Banking Software Trends 40

American Banker

JULY 31, 2020

Heritage Bank and Dime Community Bank are among those financial services firms taking online and app-store reviews seriously. Here’s why all banks should pay attention.

Community Bank 68

Community Bank Community Online Customer Experience 68