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This Week’s Reads: Digital Banking, Innovation and Payments

Banking 2020

Reality checks for community banks switching to a digital model: There is a lot of talk about digital banking however, not all digital banking falls under the same umbrella. Articles via The Financial Brand, Business Insider, Mobile Payments Today. Will consumers adopt Facebook’s ‘Buy’ button?:

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Community Service with the Personal Touch

Banking 2020

Question: Community branch, personal service, mobile banking—which is the odd one out? For some time now, there have been discussions about the future of community banks in the age of digital banking. Answer: None. Otherwise, the industry is in trouble.

Insiders

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How 1-star reviews can lead to 5-star service

American Banker

Heritage Bank and Dime Community Bank are among those financial services firms taking online and app-store reviews seriously. Here’s why all banks should pay attention.

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The messaging tool that let Happy State Bank take its lending online

American Banker

The Texas bank is leaning on solutions from Lightico and MANTL to quickly set up accounts and handle loans when customers can’t sign documents in person because of the coronavirus emergency.

Texas 90
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From Online to Mobile to Mobile-Only

Banking 2020

Just as the onset of online banking capabilities upended traditional industry practices, the slew of mobile banking apps now on the market, and the heavy adoption of those technologies by ‘millennials’ in particular, was bound to make even online banking look old-fashioned. It almost seems inevitable.

Mobile 40
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Bringing digital banking tools into the 21st Century

Banking 2020

Increasingly, customers do their banking either online or via mobile app, so it’s up to banks to provide users with a digital experience that meets their needs. How customers interact with their banks through an online component can often mean the difference between staying with a bank or taking their money elsewhere.

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China key to banking and payments innovation

Banking 2020

. “Western banks are pursuing digital transformation projects that are dependent on a vendor community that may or may not understand the direction of change,” the report stated. A transformed environment. At the turn of the millennium, just 1.8 Tech firms lead the way.