How 1-star reviews can lead to 5-star service
American Banker
JULY 31, 2020
Heritage Bank and Dime Community Bank are among those financial services firms taking online and app-store reviews seriously. Here’s why all banks should pay attention.
American Banker
JULY 31, 2020
Heritage Bank and Dime Community Bank are among those financial services firms taking online and app-store reviews seriously. Here’s why all banks should pay attention.
Banking 2020
MAY 21, 2015
Banks and credit unions alike often find themselves wondering how they can further connect with their local communities. In this FI Highlight, Christopher McGill, president and CEO of East River Bank in Philadelphia, discusses how his bank’s marketing initiatives are helping to drive community engagement.
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Banking 2020
JANUARY 25, 2016
Without loyal customers to invest their money over the long-term, growth and profits aren’t possible. Increasingly, customers do their banking either online or via mobile app, so it’s up to banks to provide users with a digital experience that meets their needs.
Banking 2020
MARCH 12, 2015
Again, technology might be the foundation for a significant part of this experience, but it’s a means, not an end. I had already learned the criticality of customer centricity and applied this into a mobile omni-channel solution for retail sales associates.
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