Insights on Business

FEBRUARY 13, 2019

Next has access to all of Bradesco’s ecosystem, ATMs, call center, internet banking. They use the Bradesco infrastructure, but they operate in parallel. Next was born to complement Bradesco’s strategy. Bradesco learned that “For the millennial user base, great customer service is essential: Fast responses are expected.”

Albuquerque 152

Albuquerque Digital Banking Millennials social media 152

William Mills

SEPTEMBER 9, 2016

Addresses compliance, fraud experience and customer experience analytics. Customers want self-service capabilities but regulation and risk is top of mind that get in the way of digital interactions. Working for the past 6 years with many banks to design their online experience. Purple = Customer Experience.

social media 40

social media ATM Mobile Customer Experience 40

William Mills

MAY 11, 2016

Sabina Bhatia (Director, Marketing). PayActiv helps consumers with short-term cash, available to be picked up from any ATM. Customize video, like you would a direct mail piece. Silver 6 operates as Software as a Service (SaaS), so that means no IT and no infrastructure required. ^SR. Tim Dubes (VP, Marketing).

Video 40

Video Lending social media Analytics 40

NCR

MAY 24, 2017

What is the most effective way to engage customers – both existing and prospective? It’s a big question for many businesses, and one that drives a lot of marketing strategies. And are you able to deliver consistent, relevant messaging to customers across all channels, physical and digital?

Marketing 81

Marketing ATM Marketing Strategies Strategy 81

William Mills

MAY 11, 2016

Diana Chin (HR & Operations). Customers can store all of their online profiles in one secure location to improve user experience. What’s the market strategy? Sabina Bhatia (Director, Marketing). PayActiv helps consumers with short-term cash, available to be picked up from any ATM. Virtual reality?

Video 40

Video Mobile social media Analytics 40

William Mills

MAY 9, 2018

Presenter Profile: How they describe themselves: AI Foundry uses AI and user-guided machine learning to transform enterprise operations by integrating information, people and processes. Key Partnerships & Customers. We secure user-to-machine interactions from man-in-the-middle attacks without sacrificing user experience.

Security 40

Security Samsung Strategy San Jose 40