Remove ATM Remove Boston Remove Fintech Remove User Experience
article thumbnail

The Best Opportunities for Retail Banks to Improve Customer Experience

Cisco

And it’s not just about happy customers… Boston Consulting Group data indicates personalizing customer journeys can lead to a 10-30% increase in revenue. The potential cost of a poor user experience for mobile banking is high. Of all the delivery channels measured in the study, only ATM increases in customer satisfaction.”.

article thumbnail

The Best Opportunities for Retail Banks to Improve Customer Experience

Cisco

And it’s not just about happy customers… Boston Consulting Group data indicates personalizing customer journeys can lead to a 10-30% increase in revenue. The potential cost of a poor user experience for mobile banking is high. Of all the delivery channels measured in the study, only ATM increases in customer satisfaction.”.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

FinovateSpring 2016 Live Blog – Day 2

William Mills

Presenting a programmable cloud – a fintech platform. ^KT. This is a leading bank in Russia, with a track record of fintech innovation. Customers can store all of their online profiles in one secure location to improve user experience. Walk through the purchase experience. Who is the target audience?

Video 40
article thumbnail

Finovate Spring 2018 – Day 2

William Mills

There are a number of great events in FinTech but this one I do my best to attend each year. HQ: Boston, MA. Product distribution strategy: Through financial institutions, through other fintech companies and platforms. Fiserv is one of the top two US FinTech companies focusing mainly on core systems. Founded: August 2017.