Insights on Business

FEBRUARY 13, 2019

For example, by partnering with movie theaters and ride-sharing services like Uber, Bradesco is able to generate relevance, frequency and importance with a social-based marketing strategy. Bradesco learned that “For the millennial user base, great customer service is essential: Fast responses are expected.”

Albuquerque 152

Albuquerque Digital Banking Millennials social media 152

William Mills

SEPTEMBER 9, 2016

Addresses compliance, fraud experience and customer experience analytics. Customers want self-service capabilities but regulation and risk is top of mind that get in the way of digital interactions. Social media is a special challenge since social media was not created with compliance in mind.

social media 40

social media ATM Mobile Customer Experience 40

William Mills

MAY 11, 2016

Demoing first with apple watch. Is this the first time we have seen an apple watch as apart of a demo today? Visualizing banking data and using wealth of data to put customer in control for better decisions. Customers can store all of their online profiles in one secure location to improve user experience.

Video 40

Video Mobile social media Analytics 40

William Mills

SEPTEMBER 7, 2016

Also a pretty good customer experience. Getting ready to talk about two customer experiences. USAA is a customer and they are known as an innovator. Visual Collaboration Solution” – Acting as the head of customer experience at a fictional bank. Their application is middleware. Biometrics?

Mobile 40

Mobile Cards Fraud Data 40