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What Do Acting CFPB Director Uejio’s Comments on Consumer Complaint Responses and Potential Racial Disparities Mean for Regulated Financial Institutions?

CFPB Monitor

He stated that “senior leadership of these companies can expect to hear from me.” We doubt that such variables can be controlled for in an analysis, but without them, there is no way to avoid comparing apples and oranges within the complaint population. Census data to determine race, ethnicity and socioeconomic demographics.

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2021 GonzoBanker Awards

Gonzobanker

Some interesting finalists would be: M&T and People’s United Old National and First Midwest Webster and Sterling Columbia Bank and Umpqua. Congrats on a brave move and national recognition Jim! Lifetime Leadership Achievement Awards. Chuck Snyder, chief executive of National Cooperative Bank (NCB).

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Reopening: The Tech-Enabled Office In A Post-Covid World

CB Insights

Companies will have to look to guidelines from local and national authorities for each office location. But as consumer product makers (such as Apple) continue to use biometric technology, this resistance and skepticism may soften. Finally, wellness has become a greater priority for employers.

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Retail Fizzles, Alipay Sizzles — And Burger Wars Reignite On Mobile

PYMNTS

The news dropped this week that Alipay is leveraging First Data’s merchant base, via Clover, to bring payments and presence on par with Apple Pay. And given the fact that last year Chinese tourists traveling abroad spent $261 billion (according to the United Nations World Tourism Organization), a fair slice of that spend could wind up in U.S.

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