What Do Acting CFPB Director Uejio’s Comments on Consumer Complaint Responses and Potential Racial Disparities Mean for Regulated Financial Institutions?
CFPB Monitor
FEBRUARY 17, 2021
He stated that “senior leadership of these companies can expect to hear from me.” We doubt that such variables can be controlled for in an analysis, but without them, there is no way to avoid comparing apples and oranges within the complaint population. Census data to determine race, ethnicity and socioeconomic demographics.
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