Gonzobanker

FEBRUARY 19, 2020

Financial institutions are making fintech partnerships a key priority in 2020, according to a new study from Cornerstone Advisors. In What’s Going On In Banking 2020: Outlook for a New Decade , 65% of banks and 76% of credit unions say these partnerships will be an important part of their business strategies this year.

Strategy 109

Strategy Fintech Study Customer Experience 109

Banking 2020

APRIL 28, 2015

Digital banks are no longer in the ‘money’ business but rather, in the ‘value’ business. Unlike in the past, when more than two products from one bank made a customer loyal, customer behavior is fleeting and their expectations for digital banking is increasing every day, because technology is giving them numerous choices and control.

Customer Experience 40

Customer Experience Digital Banking social media Millennials 40

American Banker

JULY 26, 2020

All banks are having to rethink their branch networks during the pandemic and beyond, and analytics software is helping. BBVA and Rockland Trust have taken a highly numbers-driven approach to branch reopenings.

Analytics 56

Analytics Data Software Banking 2020 56

American Banker

NOVEMBER 3, 2020

The two banks are among those deploying advanced analytics to give customers advice before they may even know they need it.

Analytics 52

Analytics Customer Experience Banking 2020 Digital Banking 52

Banking 2020

AUGUST 6, 2015

The issue is taking on new relevance because of Bank of America just announced that it has developed a set of metrics for this area. It’s applying sophisticated data analytics to evaluate cyber-crime prevention, detection and mitigation. They don’t say because they don’t know.

Analytics 40

Analytics Security Technology Analysis 40