FICO

NOVEMBER 29, 2022

It flies in the face of more traditional, monolithic insurance applications which were developed, deployed and are maintained as one giant operating system. It’s a route that’s likely to be a win-win for insurers as they will also be able to make the most of improved agility, speed-to-market, automation and scalability.

Customer Experience 52

Customer Experience Meeting Analytics System 52

Cisco

MAY 5, 2021

With the COVID-19 pandemic still an ongoing crisis in 2021, the physical branch has suffered significantly. Operational bottlenecks that slow down the ability to change (agile methodologies are now all the rage). You already have a CRM, a Marketing Automation platform, or Call Center software.

Customer Experience 129

Customer Experience Branding Tools Strategy 129

FICO

DECEMBER 15, 2020

So, here are the five for 2021. Oh, and do not forget that the reassigned number database is currently on pace to be operational as early as the middle of next year. If my prediction is on the mark, 2021 should be one where improved customer communications will fuel stronger customer engagement. TCPA Changes Are Coming.

Policies 52

Policies Washington DC Regulation 52