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Rethinking the Customer Experience: Themes from the 2017 Model Bank Submissions

Celent Banking

Customer experience initiatives are typically the most numerous. The standards of customer engagement are constantly changing, and banks are experimenting with new ways to drive increased satisfaction, higher revenue, and greater loyalty. Brands are similar and products/ services are frequently cross-sold.

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Glossier Brings Shops To Nordstrom

PYMNTS

The brand will only sell its “Glossier You” fragrance, which has become one of the top-rated products on Glossier.com since rolling out in October 2017, CNBC reported. Nordstrom has had an industry reputation for being a much-desired partner for up-and-coming online brands that are seeking to grow. fragrance sales.”.

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Amazon Pushes Retailers To Same-Day Delivery

PYMNTS

According to the “2017 Digital Commerce Benchmark Survey,” conducted by Boston Retail Partners (BRP), some 65 percent of retailers will offer same-day delivery within the next two years. The study found 38 percent of retailers indicate personalization is the top goal for digital customer experience. As of today (Sept.

Retail 101
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2019: The Year Of Retailer And Delivery App Collaborations

PYMNTS

It launched the expansion into San Francisco in January, with plans to extend the service into New York, Boston, Los Angeles, Washington, D.C. In July, McDonald’s announced its new alliance with DoorDash, effectively terminating its relationship with Uber Eats, which went back to 2017. and Chicago.

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Starbucks Hits 16.3M Mobile Users, Eyes Expanded Delivery

PYMNTS

After a disappointing holiday quarter in 2017, the pressure was on Starbucks , which reported its most recent quarterly earnings yesterday (Jan. Investors were eager to see if the brand’s efforts to streamline its special offerings, and efforts for holiday 2018, had brewed up a merrier picture. By the numbers, Starbucks delivered.

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Here Are 35 Casualties Of The Retail Apocalypse And Why They Failed

CB Insights

Formerly beloved brands such as Aeropostale, American Apparel, and PacSun bit the dust in 2016, and the pace of retail deaths has accelerated since then. In 2017 to date, we have seen 21 bankruptcies. RadioShack and Wet Seal also fell victim to second bankruptcies in 2017. The List (2017). Date: December 2017.

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Retail Pulse: AMC Theatres Premieres Mobile Ordering, Papa John’s Teams With DoorDash

PYMNTS

Alternatively, customers can have their food sent straight to their seats in some of the theatres. As it stands, mobile ordering is available at the chain’s Denver, Boston and Houston locations — and more markets are said to be in the works for this year. million in 2017. million compared to $116 million the year before.

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