PYMNTS

JANUARY 23, 2020

We’ll skip the obligatory “un-Happy Meal” joke, because that misstep for a fast food titan demonstrates the slings and arrows of quick-service restaurant (QSR) automation, its importance to customer experience, and how even the industry’s best can still get a major rollout wrong. Delivering Customer Loyalty.

Dallas 131

Dallas Customer Experience Boston Mobile 131

PYMNTS

OCTOBER 16, 2019

Boston startup True Tickets is teaming up with the Broadway theater company The Shubert Organization for blockchain-based mobile ticket delivery , the companies said in a press release Wednesday (Oct. Shubert Ticketing sells tickets through its retail brand, Telecharge, as well as through hundreds of third-party agents.

blockchain 108

blockchain Boston US Customer Experience 108

PYMNTS

OCTOBER 16, 2019

Boston startup True Tickets is teaming up with the Broadway theater company The Shubert Organization for blockchain-based mobile ticket delivery , the companies said in a press release Wednesday (Oct. Shubert Ticketing sells tickets through its retail brand, Telecharge, as well as through hundreds of third-party agents.

blockchain 100

blockchain Boston US Customer Experience 100

PYMNTS

FEBRUARY 4, 2019

The marketing tool that ended up working best for the brand was opening a physical store — and giving customers a chance to interact with their line of couches. Today, Interior Define has opened several new guide shop locations in New York, LA, San Francisco, Austin and Boston. “We

San Francisco 122

San Francisco Branding Austin Customer Experience 122

PYMNTS

SEPTEMBER 19, 2017

According to the “2017 Digital Commerce Benchmark Survey,” conducted by Boston Retail Partners (BRP), some 65 percent of retailers will offer same-day delivery within the next two years. The study found 38 percent of retailers indicate personalization is the top goal for digital customer experience. As of today (Sept.

Retail 101

Retail Boston Study Branding 101

PYMNTS

NOVEMBER 8, 2017

Consumers aspire to live a connected life and crave solutions that make this possible,” said Ruth Crowley, vice president of customer experience design at Lowe’s. So, we developed Smart Home powered by b8ta to emulate a ‘lab-like’ atmosphere that empowers customers to make informed decisions.”.

Los Angeles 109

Los Angeles San Francisco Raleigh New York City 109

PYMNTS

DECEMBER 26, 2019

It launched the expansion into San Francisco in January, with plans to extend the service into New York, Boston, Los Angeles, Washington, D.C. In November, Dine Brands linked up with Postmates to offer delivery from thousands of locations, integrating delivery orders into IHOP’s and Applebee’s POS systems. and Chicago.

Retail 134

Retail New York City Los Angeles New York 134

PYMNTS

FEBRUARY 4, 2019

The marketing tool that ended up working best for the brand was opening a physical store – and giving customers a change interact with their line of couches. Today, Interior Define has opened several new guide shop locations in New York, LA, San Francisco, Austin and Boston. “We

San Francisco 101

San Francisco Branding Austin Customer Experience 101

Fintech Labs Insights

MARCH 14, 2024

For financial marketers, especially those in credit unions and community banks, the biggest event of the year, The Financial Brand Forum , is just two months away. For the most part, early-bird (or very-early-bird) prices are still in effect, so you can easily save $1,000 or more on a pair of tickets. But there is much more to choose from.

Conference 15

Conference Fintech Marketing Las Vegas 15

PYMNTS

AUGUST 8, 2017

With PwC’s projected significant increase in the AI market over the next two-and-a-half years — alongside Boston Retail Partners’ research showing 45 percent of retailers ramping up AI use in the next three years — it’s no wonder consumer behaviors have begun to change as well.

Retail 128

Retail Customer Experience Boston Branding 128

PYMNTS

JULY 21, 2017

Between 2015 to 2016, consumer expectations for multiple purchase options grew from 61 percent up to 74 percent according to Retail Systems Research’s 2016 Customer Experience/Unified Commerce Benchmark Survey. Through this omnichannel experience, retailers have more ways to connect with consumers.

Retail 137

Retail social media Customer Experience Boston 137

PYMNTS

JANUARY 26, 2018

Perhaps counterintuitively, Boston-based tech company True Fit took a non-visual approach to this challenge, instead opting to leverage data from both consumers and brands to suggest products that are likely to match not only the shopper’s body shape and size, but her personal style as well. A Different Approach. Innovation Trajectory.

Data 116

Data Las Vegas Branding Online 116

PYMNTS

AUGUST 18, 2016

That’s become pretty much gospel for brands, retailers and marketers alike. And one of the most valuable forms of data right now is behavioral data because it tells a retailer or brand where a customer or potential customer goes, does and spends their time and money on.

Data 100

Data Meeting Company San Francisco 100

PYMNTS

SEPTEMBER 27, 2017

Berger’s ambition is to for Marie Claire to be the brand that curates an experience for women that is about discovering the “ Next Big Thing ” at the intersection at fashion, beauty, content and technology as women go about their day – making it, as Berger told Webster, experiential and real.

Groups 158

Groups Las Vegas Retail Branding 158

PYMNTS

JANUARY 25, 2019

Over the next several weeks, delivery services via Uber Eats are on deck to roll out in Boston, Chicago, Los Angeles, New York and Washington, D.C. The brand is also forecasting net income between $2.32 As of Tuesday (Jan. 22), Starbucks delivery was officially up and running in San Francisco. A London pilot is also in the pipeline.

Mobile 162

Mobile Los Angeles San Francisco Miami 162

PYMNTS

SEPTEMBER 27, 2019

Dunkin’ is one of the most widespread quick-service restaurants (QSR) brands in the world, selling coffee, donuts and breakfast items at more than 11,300 locations in 36 countries, including 8,500 restaurants across the United States. We’re still early in that journey,” she said.

Mobile 117

Mobile New York City Analytics United States 117

PYMNTS

FEBRUARY 4, 2019

They aim to help shoppers move seamlessly from browsing a merchant’s website to perusing the aisles of brick-and-mortar stores through shared carts and other digital payment experiences. In some cases, brands like Loblaw and Nike are letting shoppers use their mobile phones to pay for their purchases at their physical stores.

Innovation 126

Innovation Retail Mobile Massachusetts 126

PYMNTS

NOVEMBER 29, 2017

Fevo is a white-label solution that lives within sight of the brands it serves – because, Daie noted, they don’t really want to interpose themselves into the brand’s relationship with their consumer. The Yankees are an internationally recognized brand, so why would we try to pull them to Fevo’s app?”

Groups 139

Groups Branding Boston US 139

PYMNTS

MARCH 15, 2019

Alternatively, customers can have their food sent straight to their seats in some of the theatres. As it stands, mobile ordering is available at the chain’s Denver, Boston and Houston locations — and more markets are said to be in the works for this year.

Mobile 108

Mobile Retail Houston Denver 108

PYMNTS

SEPTEMBER 14, 2018

Boston, Philadelphia and Washington D.C. For food, they want to see the brands and the products and confirm they will be fresh and quality. The program, dubbed Restock, was launched earlier this year in an effort to adjust product choices, rearrange store layouts and highlight private-label brands.

Metro 122

Metro New York City Nashville Oklahoma 122

PYMNTS

OCTOBER 20, 2017

Like so much of the retail industry, hospitality is all about customer experience. A happy customer is an asset and a source of repeat revenue, either because they will stay at the hotel chain again themselves or because they will recommend it to family and friends. Aloft Hotel — Boston Seaport & Santa Clara, California.

Las Vegas 108

Las Vegas Los Angeles Hawaii California 108

PYMNTS

APRIL 20, 2017

I tried last night to make a reservation from Boston to San Francisco, and it told me that I had presented it with a first: There were no flights between those two cities. The brand has vowed of late to “transform the customer experience,” and it seems as though bots will be part of that equation. So what does the 2.0

Groups 104

Groups San Francisco New York City Cards 104

CB Insights

DECEMBER 19, 2017

Formerly beloved brands such as Aeropostale, American Apparel, and PacSun bit the dust in 2016, and the pace of retail deaths has accelerated since then. Additionally, many of these physical retailers have lost the cache they once had as new direct-to-consumer brands with a hyper-focus on specific products have taken off. RadioShack.

Retail 78

Retail Branding Company Capital 78

Gonzobanker

DECEMBER 17, 2021

This is an innovation-seeking franchise that has built a solid brand and never got over its skis in execution. Before getting into banking, he started two tech companies in Asia and was a consultant at Boston Consulting Group. The most important aspect of this deal is Huntington.

Fintech 148

Fintech Strategy Leadership Lending 148

PYMNTS

NOVEMBER 28, 2018

Lots of brands include exotic-sounding ingredients, the report notes, not in such small amounts that they likely have no nutritional impact. We felt that Jet was very aligned with us in wanting to create great customer experiences.

Oklahoma 139

Oklahoma Oklahoma City New Jersey Philadelphia 139

William Mills

MAY 11, 2016

Customers can store all of their online profiles in one secure location to improve user experience. Branded version is available. ^KT. As a co-branding solution, it would work very well. Showing a data segmentation manager on a map of the Boston area. Ryan Wilk (VP, Customer Success) and Robert Capps (VP, Bus.

Video 40

Video Mobile social media Analytics 40

Independent Banker

SEPTEMBER 30, 2021

But for most community banks, building a trustworthy brand isn’t a conscious effort. fashioned customer service. Use these 3 technologies to safeguard customer data. of consumers report concerns about customer experience, including personal data. It’s in their DNA. Do not fully trust.

Community 139

Community Community Bank social media Security 139

William Mills

MAY 9, 2018

HQ: Boston, MA. Our Actionable Intelligence Management solutions help banks and mortgage companies streamline and automate manual processes, seize new business opportunities and manage compliance, all while transforming the customer experience. HQ: Boston, MA. Key Partnerships & Customers. Founded: August 2017.

Security 40

Security Samsung Strategy San Jose 40