What Do Acting CFPB Director Uejio’s Comments on Consumer Complaint Responses and Potential Racial Disparities Mean for Regulated Financial Institutions?
CFPB Monitor
FEBRUARY 17, 2021
He stated that “senior leadership of these companies can expect to hear from me.” companies regulated by the CFPB appear to take consumer issues reported to the Bureau seriously, and if any are slow to respond, it would be a small fraction of only 3% of CFPB-regulated entities. Based on that statistic, U.S.
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