American Banker

NOVEMBER 18, 2020

The latest report from the American Customer Satisfaction Index reported lower scores for both industries, with credit unions recording their lowest ranking since 2011.

Survey 73

Survey Industry Report Customer Experience 73

PYMNTS

APRIL 1, 2020

Debit cards secured with PINs came into wide use in the 1990s, and regional card networks often processed such payments at the time. This then prompted the Federal Reserve to decide in 2011 to restrict interchange fees on PIN debit cards to no more than $0.21

Cards 141

Cards Payments Security Fraud 141

PYMNTS

JULY 1, 2016

Between 2011 and 2015, the government allocated $16 billion to help accelerate Singapore’s research, innovation and enterprise landscape. In a region where mobile phone penetration grew from 92.7 Startups are estimated to employ nearly 300,000 on the island nation. With an estimated population of just 5.47 A Knack For Mobile.

National 133

National Training Bitcoin Samsung 133

CB Insights

DECEMBER 7, 2017

In 2011, three banks accounted for half of new mortgage loans, according to the Washington Post. In 2011, just two of the top 10 biggest lenders were non-bank lenders. This helped navigate fragmented regional regulations. Incumbents must make investments to improve the customer experience for new borrowers.

Millennials 69

Millennials Lending United States Technology 69

CB Insights

FEBRUARY 13, 2020

Despite competing efforts from PayPal and others, the customer experience for businesses wanting to accept payments online can still involve difficult onboarding, complex integrations, and challenges around supporting multiple payment options. The board also includes: Sequoia Capital partner Michael Moritz (joined the board in 2011).

Online 98

Online Company Retail Payments 98

Independent Banker

NOVEMBER 25, 2015

We look at what our customers expect from us as a bank, and what they expect from the industry,” he says. We’re not just competing with [megabanks and regional banks] or other community banks. Rockland Trust launched mobile banking and mobile deposit options in 2011, taking an early lead over many of its largest competitors.

Innovation 70

Innovation Community Bank social media Community 70

CB Insights

MAY 15, 2019

The lab aims to improve banking through better uses of technology and has a serious focus on customer participation as the best way to find solutions. It is also looking at integrating banking solutions into wearables and how the internet of things (IoT) could improve the customer experience. Founded: 2011. Founded: 2010.

Innovation 78

Innovation blockchain Technology Groups 78