Perficient

SEPTEMBER 10, 2020

Google Trends shows a marked rise in “empathy” searches, peaking recently at levels six times that of 2004. At the same time, digital has never before offered the ability to address customer needs to the extent possible today. Issues that can make or break customer experience success.

Digital Strategies 405

Digital Strategies Strategy Customer Experience Leadership 405

Insights on Business

JANUARY 10, 2017

And Blockbuster, which in 2004 had about 60,000 employees and more than 8,000 stores, was in bankruptcy by 2010 because Netflix and other on-demand video providers figured out how to deliver a much more convenient and rewarding experience. Many major hotel chains are aware that their market valuation has been eclipsed by Airbnb.

Customer Experience 87

Customer Experience social media Video Innovation 87

PYMNTS

JULY 3, 2018

We look forward to working with Synchrony to double down on our innovative consumer credit experiences for our customers and profitably grow the portfolio over time.”. PayPal and Synchrony have been partners since 2004 when they teamed up to offer a PayPal-branded credit card.

Leadership 101

Leadership Cards Branding Customer Experience 101

CB Insights

JULY 19, 2017

Corporate innovation is critical for established companies looking to stay relevant in the face of disruption from up-and-coming startups. With industries being unbundled left and right ( supermarkets , banking , cars — just to name a few) more companies are opening up in-house innovation labs every day. Innovation Lab Name: HP Labs.

Innovation 74

Innovation San Francisco Georgia Technology 74

PYMNTS

NOVEMBER 14, 2016

Tre Cage , COO of AOC Solutions , explained to PYMNTS why taking on innovation in today’s payment landscape means keeping an eye on where things are moving, without losing sight of how consumer and merchant insights are changing along the way. PYMNTS: How would you define your company’s approach to innovation?

Payments 100

Payments Innovation Apple Cards 100

William Mills

APRIL 27, 2017

ALL LENDERS whether banks, credit unions or independent mortgage bankers MUST step up their customer experience and reduce costs with new technology from companies like BeSmartee. Again, another great UI show how a loan officer can work faster creating a better customer experience. 12:28 pm Infocorp. I like this idea.

San Francisco 69

San Francisco social media San Jose Customer Experience 69

CB Insights

OCTOBER 16, 2018

2013: Decentralize decision-making to generate innovation. 2012: Surprise and delight your customers to build long-term trust. 2011: Self-service platforms unlock innovation. 2008: Work backwards from customer needs to know what to build next. 2004: Free cash flow enables more innovation.

Customer Experience 78

Customer Experience Innovation Company Technology 78